Contact Form
Got questions? We’ve got answers.
From table availability to the latest releases, we’re here to help.
Send us a message below and the team will get back to you as soon as we’ve put down the paintbrushes!
Visit Us In-Store
199 Marlowes
Hemel Hempstead
HP1 1BL
Opening Hours
Monday - Sunday: 10:00AM - 6:00PM
Late Hours Tuesday, Thursday and Friday: 6:00PM-10:00PM
Call Us
0207 209 9010
Email Us
Frequently Asked Questions
Navigate our comprehensive guide to ensure your gear and gold are handled with the same care and precision you bring to the tabletop. From tracking your latest loot to securing high-stakes pre-orders, this handbook provides the clear, hobby-focused answers you need to keep your focus on the game.
📦 Delivery & Shipping
How do you ensure my products arrive safely?
How do you ensure my products arrive safely?
We treat every shipment like a legendary artifact, using reinforced packaging to ensure your miniatures and rulebooks survive the journey across the realm. Most orders are dispatched within 24–48 hours, and we offer tracked shipping so you can watch your loot’s progress from our store to your door.
📜 Orders & Pre-Orders
How do I secure the latest releases?
How do I secure the latest releases?
Our pre-order system is your ticket to the front of the line for the most anticipated drops in the hobby. When you place a pre-order, we set aside your copy immediately; please note that if your quest includes both "in-stock" and "pre-order" items, we typically ship the entire party together once the final member arrives.
🔍 Order Status & Management
Where is my gear currently stationed?
Where is my gear currently stationed?
Once your order is summoned, you’ll receive a confirmation scroll (email) with a unique tracking link to monitor its journey. If you need to change your coordinates or adjust your manifest before the caravan leaves, reach out to our team immediately—we move fast, but we always try to accommodate a change in plans.
🎲 Product Information
Are these tools right for my specific game?
Are these tools right for my specific game?
We pride ourselves on being hobbyists first, which is why our product descriptions include compatibility notes and "pro-tips" for assembly or painting. If you’re unsure if a specific terrain piece or paint set fits your current campaign, just ask—our staff lives for these technical deep-dives.
💰 Payment & Currency
What gold do you accept at the counter?
What gold do you accept at the counter?
We accept all major credit cards, digital wallets, and secure online payment platforms to make your checkout as smooth as a natural 20. All transactions are processed in Great British Pounds (GBP), and we use industry-standard encryption to ensure your hoarded gold stays safe from any digital rogues.
