Shipping policy

Hemel Wargamers Shipping Policy

At Hemel Wargamers, we are run "For Gamers, By Gamers." We know you want to get your miniatures, paints, and games to the tabletop as quickly and safely as possible. Below you’ll find everything you need to know about how we package, ship, and deliver your orders.

1. Order Processing Times

• All in-stock orders are processed within 1 to 2 business days (excluding Sundays and UK Bank Holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

• Note: If an item is on pre-order, the entire order will be held and shipped together once the pre-order item releases.

2. Domestic Shipping Rates & Estimates

We ship across the UK using reliable, tracked services to ensure your plastic and books arrive in perfect condition.

Order Value	Shipping Method	Estimated Delivery	Cost
Standard Orders	Royal Mail Tracked 48	2-3 business days	£4.99
Express Orders	Royal Mail Tracked 24	1-2 business days	£6.99
Orders over £50	Royal Mail Tracked 48	2-3 business days	FREE

3. Free Local Click & Collect

Skip the shipping fees entirely! You can place your order online and pick it up directly from our venue.

• How it works: Select "Local Pickup" at checkout.

• Timeframe: Your order will usually be ready for collection within 2 to 4 hours during our normal opening hours.

• Notification: We will send you an email as soon as it’s ready.

• What to bring: Please bring your order confirmation email (digital or printed) and a valid ID when you come to collect.

4. International Shipping

We currently only ship within the United Kingdom. We look forward to expanding our shipping options to international communities in the future.

5. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to register with the courier.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please get in touch with us at contact@hemelwargamers.co.uk with your name and order number, and we will look into it for you.

6. Damages and Issues

We pack every order with care to protect your boxes and sprues, but accidents can happen in transit.

• If your order arrives damaged, please email our support team within 48 hours of delivery at contact@hemelwargamers.co.uk

• Please include your order number and a photo of the item’s condition as well as the packaging.

• We address these on a case-by-case basis but will always strive to work towards a satisfactory solution, whether that means a replacement or a refund.

Need to make a change? If you notice a mistake in your shipping address or need to cancel an order before it ships, please contact us immediately on Discord or via email so we can catch it before it leaves the store.